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Satisfaction Guarantee

The Restart Srl's guarantee of 14 DAYS MONEY BACK, assures you the chance to return one or more products of the same order and to be refunded the amount paid for the product thanks to the 14-days right of withdrawal.

Withdraw Right - legislative reference (D.Lgs 206/2005)

The right of withdrawal is the ability for the consumer to return the purchased product and the refund of the product cost. Restart Srl, in order to comply with new European regulations, guarantees the retail customer this right within 14 days from the product delivery date. The right of withdrawal is not applicable to B2B sales, wholesalers or dealers with resale-dedicated sales discounts.
Restart Srl reserves the right to withhold the supported costs for the dispatching of the order according to the table here below:


Order shipped to Italy: € 9,00
Order shipped to Europe (Switzerland and Norway excluded): € 19,00
Order shipped to Europe, Extra EU, USA and Canada: € 32,00
Order shipped to rest of the world: € 45,00


Costs are to be intended 22% VAT excluded where applicable for each returned package. They will be subtracted from the amount to be refunded.
In case of duties, customs clearance will be fully charged on the client.

The right of withdrawal is lost if the returned product is not intact, that is found:

not having the original packaging;
absence of product components (accessories, straps, pockets, zippers, etc.);
damages to the product for reasons other than transportation;
- product usage evidence;
- product damaged because of unappropriate use.

In these cases Restart Srl will not authorize the return nor any refund to the customer.

Furthermore, the right of withdrawal is not applicable and not expected in case of customized or personalized products.

Customer's refusal of collecting the items purchased from the courier is going to be intended as a will of excercising the 14 days return right and the items will be returned to Restart S.r.l. by the courier. In this case, the shipping, the depisit and the return procedure management costs will be charged to the customer.


Procedure

In case the customer wishes to withdraw his/her purchase after the procedure, he/she needs to comply with the following instructions:

within 14 days from the reception of the product the customer must send an email at info@restart.pisa.it stating his/her intention to invoke the right of withdrawal.
Once verified the valid return timing and the request, Restart Srl will authorize via email the return request. It will be possible to ship back the product by using any courier the castumer preferes. The product must return to Restart Srl within 14 days from the return authorization. A Restart Srl operator will test the item once received; in case the customer requested a refund of the amount of products, Restart Srl will refund the product after having verified its integrity; if the customer has instead accepted our coupon (voucher purchase) he/she can buy another product on our website at any time.